FAQs

Frequently Asked Questions

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JAYI ACRYLIC FACTORY GUIDES

Everything You Need Before You Order

Jayi Acrylic Industry Limited, a top manufacturer of custom acrylic products located in Huizhou, Guangdong, China, has delivered custom‑fabricated solutions since 2004. We export to buyers in more than 50 countries. Below are the key details most purchasing teams need before sending over drawings or reference photos.

01 Ordering, Pricing & MOQ

What is the minimum order quantity?

Our standard minimum production quantity is 100 pieces per design. This MOQ is calculated per individual design instead of per shipment.

For example, two different display stand designs in a single order will each require a minimum of 100 pieces. For select oversized or simplified products, a 50-piece MOQ is available if product size and production processes permit. This is not a universal policy, and we will confirm the applicable MOQ in your official quotation.

Different customized designs can be combined in one shipment, so you do not need to pay separate freight fees for each SKU. Unit prices typically decrease with larger order quantities, as fixed setup and programming costs are distributed over more finished products.

How fast can I get a quote, and what information should I provide?

Please send your customization requirements to sales@jayiacrylic.com. We guarantee a reply within 1 to 8 hours during factory working hours (Monday to Saturday, 08:00–20:00, GMT+8).

To obtain an accurate quotation, please provide as much of the following information as possible:

• Reference pictures, hand-drawn sketches, or CAD/technical engineering drawings

• Internal or external product dimensions with clear specifications

• Target order quantities, including multiple quantity tiers (e.g., 100 / 300 / 500 pieces) for tiered pricing

• Material finish requirements (clear, frosted, tinted, mirrored, glitter) and known material thickness

• Branding techniques: UV printing, silk screen printing, or laser engraving

• Destination country and preferred shipping speed

Even if you only have on-site product photos, you may still submit them. Our engineering team will convert the preliminary references into formal production specifications before mass production.

How are custom acrylic products priced?

We do not offer fixed catalog prices for customized items.

Product pricing is determined by formal dimensions, acrylic sheet grade and thickness, quantity of cut and polished surfaces, bonding and hardware accessories, printing/engraving coverage, packaging standards, and total order quantity.

Our quotations are fully itemized, with separate breakdowns for product manufacturing, surface decoration, packaging, and freight costs instead of a single bundled price.

If you are still deciding between trial orders and full-scale bulk orders, you can request tiered pricing for multiple quantities in one inquiry.

Reorder prices will be reconfirmed before each production run to avoid price fluctuations caused by raw material cost changes.

Do you support first-time importers and small-scale brands?

Absolutely.

Our 100-piece minimum order is specially designed for commercial market tests, pop-up activities, and new product launches, suitable for small-batch demands rather than only large-scale national promotions.

Small-batch orders enjoy the same in-house production process, strict quality inspection standards, and dedicated project contact as large orders.

If product fitting and surface finish are critical, you can arrange sample production first, then proceed with bulk production based on approved samples.

Is tooling fee charged separately?

No additional mold or tooling fees are required for conventional acrylic processes, including cutting & polishing, thermal bending, and printing.

One-time setup fees may only apply to customized complex jigs, special forming fixtures, and exclusive printing screens.

All potential extra charges will be clearly stated in the quotation before you confirm the order.

02 Samples & Prototypes

Can I get a sample before bulk production?

Yes.

Pre-production sampling is the standard procedure for all new custom designs.

Sample production takes 3 to 7 working days after drawing confirmation. Samples are delivered by express courier, with shipping fees charged separately.

Sample fees depend on product size, material, and decoration processes. Simple standard-size samples may only incur shipping costs, while fully customized finished samples require formal quotation and payment.

Sample fees will not be automatically deducted from bulk order invoices unless otherwise stated in writing on the official quotation.

Can I approve samples via photos instead of physical products?

Yes.

We will send high-resolution sample photos and short inspection videos on the same day once samples are completed. Many clients confirm sample approval via these electronic materials to meet tight launch schedules.

However, we recommend confirming physical samples if you need to verify lid fitting, magnet strength, hinge flexibility, or printing effects under actual retail lighting conditions.

How many free revisions are included?

We provide free revisions for any drawing errors or process defects caused by our team.

Any active revisions requested by clients after sample confirmation (such as size adjustment, lid style modification, logo file replacement) will be quoted separately before new sample production, with all time and material costs fully transparent.

Do reorders require new sample confirmation?

No new sample is needed for reorders with unchanged product specifications.

We will retain all approved production drawings, material standards, finish requirements, and packaging guidelines, and verify all details before reorder production.

New sample confirmation is mandatory if there are any changes to product size, color, printing content, hardware accessories, or packaging specifications.

03 Production, Materials & QC

How long does bulk production take?

For most custom acrylic displays, boxes, and trays, bulk production takes 15 to 20 working days after sample approval.

Large-quantity orders, multi-component assembled products, and orders requiring out-of-stock custom color sheets will take 20 to 30 working days.

All production cycle extensions will be clearly specified in the quotation before deposit payment, with no temporary delays during production.

Factory production capacity and shipping space will be affected by Chinese New Year and peak export seasons.

If your product launch or delivery date falls near these periods, please submit your customization inquiry in advance, and we will provide a realistic delivery schedule in the quotation.

What materials and thicknesses do you adopt?

We adopt premium cast and commercial PMMA acrylic sheets (also known as Perspex, Lucite, and Plexiglas). Our material grades cover high-clarity display sheets, UV-resistant outdoor sheets, and impact-resistant modified sheets, with diverse finishes including clear, frosted, glossy, tinted, mirrored, and glitter effects.

Material thickness is customized according to project requirements. Conventional retail display fixtures usually adopt 2mm to 8mm thick sheets, while display blocks, pedestals, and large decorative acrylic products can use thicker sheets within the available material specification range. We strictly follow the confirmed drawings and approved samples for material selection without unauthorized equivalent material replacement.

All raw acrylic sheets have passed SGS certification and comply with RoHS, REACH, and EU POPs environmental standards. We can provide FDA food contact certification documents for applicable scenarios. Supplier technical data sheets (TDS) can be attached to order documents upon your request during the inquiry stage.

What production processes are completed in-house?

Our Huizhou factory supports one-stop in-house production from raw material processing to finished product packaging, covering all core processes:

• CNC routing and milling

• Laser cutting

• Diamond edge polishing

• Thermal bending and forming

• Solvent and UV bonding

• UV printing and silk screen printing

• Laser engraving and marking

• Hardware installation (magnets, hinges, locks, non-slip feet)

The full in-house production chain ensures efficient processing and quality control for every production link without outsourcing.

What dimensional tolerance can you guarantee?

The standard dimensional tolerance for CNC-cut parts is ±0.2mm.

The final tolerance range is adjusted according to material thickness, product structure, production process, and measurement standards.

Please mark assembly gaps, lid grooves, and matching hardware positions clearly on the drawings.

If the acrylic product needs to match existing accessories or product blister packaging, please provide the matching parts or accurate dimensional data in your inquiry.

Is the acrylic material food-safe?

We confirm food-grade compliance on a project-by-project basis.

Please inform us of your target sales market, food contact type, contact temperature, contact duration, and cleaning methods.

We will select qualified food-grade acrylic sheets and provide corresponding supplier certification documents accordingly.

The final local market compliance certification of finished products is the responsibility of the buyer.

What is your quality inspection process? Can I arrange third-party inspection?

We implement full-process quality control for all bulk orders, including incoming raw material inspection, in-process production inspection, and final finished product inspection.

All defective products are screened out before packaging to ensure delivery quality.

Third-party quality inspection is fully supported. You can appoint your preferred inspection agency, and we will arrange on-site inspection after product packaging and before balance payment to ensure inspection results can guide delivery adjustments.

We also provide real-time production photos and video updates for clients who do not require on-site inspection.

How do you handle damaged or missing goods upon arrival?

Please take complete photos of outer cartons, internal packaging, product labels, damaged goods, and the actual received quantity, then send the evidence to our project contact.

We will compare the evidence with approved samples, packaging specifications, and delivery records, and confirm solutions including product replacement, reshipment, or a credit note.

We distinguish between transit damage and production quality problems to provide targeted and reasonable after-sales solutions.

We provide free rework or a full refund for verified manufacturing defects, which is clearly stipulated in our official quality guarantee terms.

Is factory visit available?

Yes. Our production base is located in Huizhou, Guangdong, China.

You can contact our sales team to arrange factory visits and supplier audits and inspect our cutting, polishing, printing, assembly, and packaging production lines on site.

04 Shipping & Payment

What shipping services and routes do you provide?

We provide global shipping services from Huizhou, with four mainstream shipping options for your choice:

• Express courier (DHL, FedEx, UPS): Fast door-to-door delivery, suitable for samples and small-batch orders

• Air freight: 10–15 days of door-to-door delivery, adjusted according to destination and customs clearance efficiency

• Sea freight: 30–35 days of delivery, the most cost-effective option for palletized and large-volume orders

• China-Europe railway: 45–50 days of delivery, applicable to European market orders with flexible delivery schedules

If you have a designated forwarder, we can deliver packaged goods to your forwarder’s China agent and provide detailed carton quantity, product dimensions, and gross weight for freight quotation.

Do you offer DDP (duty-paid) delivery?

Yes. We provide DDP service covering the United States, EU, UK, and most Asian regions, with all customs duties and taxes included in the quoted landed price.

This service is highly recommended for first-time importers as it ensures transparent and consistent final payment costs.

DDP service is not available for conventional DHL, FedEx, and UPS express channels.

We will adopt dedicated logistics channels for tax-inclusive delivery upon your request.

FOB delivery is also optional if you arrange independent customs clearance and logistics.

Can I arrange partial shipment for urgent orders?

Yes.

We support split shipment solutions: finished products can be delivered urgently by air, while the remaining goods are shipped by sea.

You can confirm the split shipment plan at order confirmation, or adjust the delivery schedule during production according to your retail launch timeline.

Each batch of split shipment will be equipped with independent packing lists and tracking numbers to ensure clear receiving management.

All additional air freight costs will be confirmed in writing before arrangement.

How can I track my shipment?

After shipment dispatch, we will send you the carrier information, tracking number or bill of lading number, and estimated arrival time (ETA).

For sea and railway freight, we will actively update transportation schedule changes.

If the public tracking system fails to update promptly, we will inquire about the latest logistics milestones from the forwarder to support your warehouse receiving arrangement.

What payment methods are accepted?

Telegraphic Transfer (T/T) is the standard payment method for bulk production orders.

PayPal is available for sample fees and small-value invoices (subject to destination account policies).

Other customized payment terms can be negotiated based on formal invoices.

Production will only start after the deposit or sample payment is successfully confirmed.

Please strictly verify the beneficiary information on the official invoice before making any payment.

05 Design Files, Branding & IP

Are CAD files mandatory for ordering?

No CAD files are required to place an order.

You can start the customization process with dimensioned sketches, product reference photos, or physical product samples that need matching fixtures.

Our engineering team will design 2D production drawings and 3D assembly files (for complex structures) for your confirmation.

If you have ready-made CAD files, submitting them will effectively shorten the drawing confirmation cycle.

We accept multiple file formats, including AI, PDF, PSD, PNG, DXF, STEP, and STL.

For printing and engraving, vector files (AI/PDF with outlined fonts) ensure the most delicate and clear patterns.

Raster logos must be high-resolution; we will inform you in advance if the file is prone to pixelation at the actual production size.

Which branding methods can you apply?

Our in-house decoration services cover UV printing, silk screen printing, laser engraving, chemical etching, and removable vinyl graphics.

Printing can be processed on the front surface, reverse-printed on the back of transparent sheets, or wrapped around molded products according to design requirements.

We also provide customized carton printing, branded tissue paper, and foam insert customization for retail-ready packaging.

Note that the MOQ for printed packaging accessories is different from acrylic products, which will be clearly stated in the quotation.

Can you match custom Pantone or brand colors?

We can adjust printed patterns to match designated Pantone colors and HEX color codes, with the final effect subject to the approved print proof (rather than absolute spectrophotometer precision for every batch).

The tinted and frosted base color of acrylic sheets is limited to in-stock material specifications.

If you need an exact match with brand color swatches, please specify in your inquiry so we can confirm stock availability and custom tinting lead time.

Who owns the design files? Can you sign an NDA?

All client artwork, logos, and customized product designs are fully owned by the client.

We only use these materials for your exclusive order production.

We are willing to sign a non-disclosure agreement (NDA) before you submit confidential design files.

You can send the NDA draft to our project contact, and we will return the fully signed copy promptly.

We will never reuse or disclose any client’s exclusive customized design for third-party orders.

06 Product Range & Customization Guidelines

What products does Jayi Acrylic specialize in?

We focus on customized acrylic fabrication for retail display and brand marketing solutions, with core product lines as follows:

• Mahjong sets & accessories and board games

• POP/POS displays and countertop display fixtures

• Retail shelves, wall-mounted trays and slat wall accessories

• Display cases, five-sided boxes, hinged lockable boxes and slipcases

• Serving trays and merchandise display trays (with custom UV printing)

• Logo display blocks, risers and high-transparency acrylic decorative blocks

• Jewelry display stands and lockable jewelry storage cases

• Cosmetic organizers and beauty display fixtures

• Brochure holders, menu stands and promotional signage

• Hygienic sneeze guards and hospitality industry fixtures

• LED-integrated display cases and luminous light bases

• OEM/ODM acrylic parts with custom cutting, bending, printing and assembly

Our products are widely applied in beauty & cosmetics, fashion jewelry, catering, hotel services, exhibition, consumer electronics and commercial interior industries.

What key information should be specified in the inquiry to avoid design errors?

Please clarify the product application environment and load requirements in advance.

Outdoor sunlight exposure, cold-chain storage, heavy product bearing, suspended jewelry display, and child-accessible edges will all affect the selection of material thickness, adhesive types, and hardware accessories.

If the products require stacking, nesting, locking structure, matching specific SKU products, or fitting existing slat wall systems, please mark all constraint requirements in the initial inquiry.

This can effectively avoid unqualified samples with the correct appearance but mismatched fitting size.

Do you provide standard off-the-shelf products without customization?

The products displayed on our official website are only for style reference to help clients select preferred structures and styles.

Almost all our orders are fully customized in size, surface finish, and branding according to client requirements.

If you need products similar to our website displays, please provide reference photos and the actual required dimensions, and we will quote based on your exclusive specifications instead of providing fixed standard SKU products.

What if I have not confirmed the final product specification?

You can send us preliminary drawings, reference photos, or the actual products to be matched. We will provide you with an itemized quotation, professional recommendations on sheet material and thickness, and a detailed and feasible schedule covering sample production to final shipment.

Email: sales@jayiacrylic.com

Hours: Monday–Saturday, 08:00–20:00 (GMT+8)

Jayi Acrylic Industry Limited. — Custom acrylic products from Huizhou, Guangdong, China. Factory-direct since 2004.

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